We are currently seeking a Front Desk Manager to lead the daily activities of our 150-room resort's front desk, located in the beautiful Outer Banks of North Carolina.
Tucked between the Atlantic Ocean and Albemarle Sound in the middle of a 100-acre Maritime Forest, the resort is surrounded by lakes, woodlands, wetlands, rolling dunes, and wildlife.
At Beachwoods Resort, we believe in providing outstanding service to our guests every day.
That's why we are looking for an experienced Front Desk Manager to lead the way and ensure our guests have a positive and memorable experience from arriving on the property until departing.
If you want to take your career to the next level and join a fantastic team, apply today and join HGV.
Here's why you will love it here:
Day One Excellent health care options, including medical, dental, and vision
A people-first culture
Recognition Programs and Rewards
Travel Discounts Program
Generous Paid Vacation Program and Paid Sick Days
Employee Assistance Program that supports your physical and mental well-being
401(k) program with company match
Tuition reimbursement programs
Employee Stock purchase program
Numerous learning and advancement opportunities
And more!
Main Responsibilities:
Leads the front office team by creating a environment.
Manage day-to-day staffing needs, plan and assign work and establish performance and development goals for team members.
Assist in the daily maintenance of room inventory status.
Oversees and determines the resolution of problems arising from owner/guest concerns with a commitment to satisfying every guest/owner.
Maintains a positive collaborative work environment between staff and management.
May be required to perform other reasonable duties as requested by management.
Job Details:
Our Front Desk operates 7 days per week.
The Front Office Manager may work varying shifts, including weekends and public holidays.
Full time, year-round
Qualifications
What are we looking for:
3-5 years of related experience
2+ years of management or supervisory experience
Front desk experience
Prior cash handling and computer experience are required.
Ability to lead each field of the department independently.
Positive, outgoing personality
Demonstrates excellence in service quality standards that affect guest satisfaction, responding to guests promptly and professionally.
Our dedication to excellence is recognized and celebrated by some outstanding accolades, including being named to Newsweek's Top 100 Most Loved Workplaces® list consecutively in 2021 and 2022, awarded two sought-after Stevie® Awards in The 20th Annual American Business Awards® including a Gold Stevie for Company of the Year – Hospitality and Leisure and a Silver Stevie Award for Achievement in Growth, being named a top company in Travel & Hospitality by LinkedIn on its 2022 Top Companies Industry Edition list, ranking first in the hotel and travel industry on Dave Thomas Foundation’s “Best Adoption-Friendly Workplaces” list and becoming a Great Place to Work® certified company in 2022.
We are an equal opportunity employer and value diversity at our company.
We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.
Please contact us to request accommodation.
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