Holiday Inn Express, Nags Head, NC - Front Desk Clerk (Full Time)
Compensation starting at $15.
50/hr
Join The Holiday Inn Express, Nags Head, NC Team!
One of the most important decisions you will ever make is where to bring your special talent.
The Coastal Hospitality leader possesses a natural talent for service and is invigorated about the art and profession of being in service to others.
If this speaks to you, Coastal Hospitality may be the perfect place to grow your career.
What You Will Bring To This Role:
The Front Desk Clerk is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, and handles all special requests for services or information, in accordance with standard policies and procedures.
Some of Your Responsibilities Would Be:
Maintain positive guest relations at all times.
Work to resolve guest complaints, ensuring guest satisfaction.
Ability to communicate effectively with guests as well as team members
Maintain knowledge of all hotel features/services, hours of operation, room rates, special packages and promotions, daily house count and expected arrivals/departures and scheduled daily group activities.
Verify guest information upon arrival and departure
Communicate pertinent guest information to designated departments (i.
e.
, special requests, amenity delivery).
Maintain and secure a cash bank to perform job functions.
Obtain method of payment from guests (credit or cash)
Resolve discrepancies on the room status report with Housekeeping.
Process all payments according to established hotel requirements
Maintain all guest information and hotel occupancy status using hotel operating systems
Minimum Qualifications:
Prior or related experience preferred
Previous cash handling experience
Required Characteristics:
Candidates must be able to stand for a full eight (8) hour shift.
Must be willing and have the ability to work a varied schedule that includes nights, weekends and holidays.
Bending, stooping, and reaching overhead.
How You Will Be Rewarded:
Compensation: starting at $15.
50/hr.
In exchange for your talent, competitive salary, PTO, associate referral incentive program, travel perks, professional development, and more!
A chance to learn something new every day in a fun, friendly work environment!
The hospitality industry requires that employees present a professional image at all times.
This includes providing courteous and attentive customer service.
Employees must maintain a neat, clean and well-groomed appearance.
Regular attendance in accordance with company standards is essential for success in this position.
This job description is not intended to provide a complete and comprehensive list of all job duties, requirements, and responsibilities.
Instead, it is provided as a general overview of the expectations for the position.
EOE M/F/Vet/Disabled
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