*Holiday Inn Express Kitty Hawk*
*Front Desk Agent*
One of the most important decisions you will ever make is where to bring your special talent.
The Coastal Hospitality leader possesses a natural talent for service and is invigorated about the art and profession of being in service to others.
If this speaks to you, Coastal Hospitality may be the perfect place to grow your career.
*What You Will Bring To This Role:*
A *Front Desk Agent* is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, and handles all special requests for services or information, in accordance with standard policies and procedures.
*Some of Your Responsibilities Would Be:*
* Maintain positive guest relations at all times.
Work to resolve guest complaints, ensuring guest satisfaction.
* Maintain knowledge of all hotel features/services, hours of operation.
as well as all room rates, special packages and promotions.
Maintain daily house count and expected arrivals/departures.
Coordinate scheduled daily group activities and hotel functions.
* Maintain and secure a cash bank to perform job functions.
* Verify guest information upon arrival and departure.
* Obtain method of payment from guests
* Communicate pertinent guest information to designated departments (i.
e.
, special requests, amenity delivery).
* Resolve discrepancies on the room status report with Housekeeping.
* Process all check-outs.
* Maintain all guest information and hotel occupancy status using Brand systems.
*Minimum Qualifications:*
* Must be able to perform mathematical skills; basic accounting functions; basic computer skills in Word and Outlook; complete reports; and communicate with guests.
* Candidates must be able to stand for a full eight (8) hour shift.
* Candidates must be willing to work a flexible schedule to include days, nights, weekends and holidays.
This job description is not intended to provide a complete and comprehensive list of all job duties, requirements and responsibilities.
Instead, it is provided as a general overview of the expectations for the position.
*Required Characteristics:*
* Highly developed computer skills.
* Well organized and detail oriented.
* Ability to work independently and with diverse groups of individuals.
* Display initiative, perseverance and analytical skills.
* Highly developed communication skills.
* Professional and ethical in all situations.
* Excellent customer service skills.
* Quick learner with strong work ethic.
* Team player and ability to get along with others.
* Exemplary written and verbal communication skills.
*How You'll Be Rewarded:*
* A chance to learn something new every day in a fun, friendly work environment!
* Health Benefits; Medical, Dental and Vision
* Paid Time Off
* Employee Assistance Program
* Company Paid Short Term Disability, Life Insurance and Accidental Death
* Affordable and Optional Long-Term Disability and Supplemental Life Insurance
* Company Matched 401K.
* Health Care Flexible Spending Account
* Dependent Care Flexible Spending Account
* Health Savings Account
* Legal Resources
* Associate Travel Discounts per Brand Guidelines
EOE AA/Veteran/Disabled
Job Types: Full-time, Part-time
Pay: From $15.
00 per hour
Benefits:
* 401(k)
* Dental insurance
* Employee discount
* Health insurance
* Life insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift
* Day shift
* Evening shift
* Holidays
* Morning shift
* Night shift
* Weekends as needed
Work setting:
* In-person
Work Location: In person
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