Senior Foreign Language Interpreter - Social Services Front Desk

JOB Performs comprehensive support and interpretive services for clients experiencing language barriers and related work as apparent or assigned.
Completes, maintains and submits appropriate documentation of client contacts and language support services provided.
Works on special projects and/or translation activities to translate forms, educational materials, flyers, posters, etc.
Assists with general clerical support services.
Work is performed under the limited supervision of direct supervisor.
This position will provide interpreting services at the Social Services front desk and provide backup interpreting for the Agency, as needed.
EXAMPLE OF DUTIES Uses knowledge of foreign language to communicate with non-English speakers.
Determines client eligibility for various programs; assists with admission history, interval history reviews, medical evaluations, prescription instructions, education information; schedules appointments and follow-ups, obtains personal information and provides instructions; assists with communication during appointments; coordinates outside appointments.
Completes, maintains, and submits appropriate documentation of client contacts and language support services provided to program worker or supervisor.
Translates printed materials as needed.
Acts as a resource for the agency in all aspects of interpretation and collaborates with the Dare County interpreter to assure coverage for Divisions interpretation needs.
Assists with reception duties at the front office area: Greets visitors at the front desk, determines their business needs and refers to the appropriate staff.
Answers incoming calls; handles call and directs to appropriate staff.
Actively participates in the staff meetings to address the coordination of services, shared issues, concerns, and barriers for the limited English proficiency (LEP) clients and community.
Makes home visits, telephone and other contacts as requested by workers to provide comprehensive language support services.
Assists with intake/enrollment of clients into programs by providing interpretation services for eligibility staff and services staff.
Provides interpretation services for clients by assisting them at their registration, history, evaluation, education, scheduling, application, recertification, general service intake.
SUPPLEMENTAL INFORMATION High school diploma or GED and moderate experience in foreign language interpretation in a clinic setting, or equivalent combination of education and experience.
Special RequirementsValid driver's license in the State of North Carolina.