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Posted : Tuesday, August 20, 2024 09:03 PM
Posting Details
Position Information
Posting Number FY140320FT
Position Summary Information
Job Description Summary
Full-time, 12-month staff position reports to the Chief Technology Officer.
Responsible for technical assistance to all college computer users, and works in cooperation with the campus Systems and Network Administrators to provide college-wide computer, telephone, and printer support.
Location Washington, NC Full-Time/Part-Time Full Time Type of Position Professional Minimum Qualifications EDUCATION REQUIREMENTS: Associate’s degree from a regionally accredited institution in computer science, information systems, programming or a related field.
WORK EXPERIENCE: Minimum of 3 years work experience working in the computer support field or a help desk setting SPECIFIC KNOWLEDGE, SKILLS AND ABILITIES: Must have a strong commitment to customer service.
Excellent interpersonal skills and ability to communicate effectively with a diverse group (students, faculty, and staff).
Ability to manage multiple activities at once and prioritize effectively.
Demonstrate organizational skills.
Ability to maintain a high level of confidentiality.
Preferred Qualifications EDUCATION REQUIREMENTS: Bachelor’s degree from a regionally accredited institution in computer science, information systems, programming or a related field.
WORK EXPERIENCE: Minimum of 5 years work experience in IT or related field.
Experience supervising employees.
Essential Duties ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES: Coordinate daily activities of computer support services.
Provide direct supervision for computer support specialist and work-study/student employees.
Assists in the procurement, set up, and installation of new computers, telephones and printers on the campus.
Provides the first line of technical support for the campus users concerning hardware, software, telephony, and printing.
Either by phone or remote desktop connection.
Supports computer services including but not limited to the computer workstations in classrooms and faculty /staff offices on all campuses.
Troubleshoots and performs minor repairs to personal computers, printers, and computer hardware.
Also coordinates the repair of more difficult problems with the equipment vendor.
Coordinates computer equipment use in facilities and ensures resources are available as needed.
Monitor computer labs daily, and ensure they are ready for use before the first scheduled day and evening class.
Conduct preventative maintenance as required.
Coordinate inventory checks of all campus computers with the Campus Inventory Control Officer.
Provide annual user training sessions on campus software applications as needed.
Monitor software compliance for the campus and report changes to the Network Administrator.
ADDITIONAL DUTIES AND RESPONSIBILITIES: Serve on the College’s Committees as assigned.
Pursue professional development activities to enhance job skills and knowledge, as agreed upon by employee and supervisor.
Comply with the College’s policies and procedures.
Perform related duties and responsibilities, as assigned by supervisor.
FLSA Exempt Estimated Hours per Week 40 Hours Per Week / Some evening and weekend hours may be required.
Salary $45,250 - $60,000 Based on the College’s salary plan and commensurate with relevant education and relevant work experience.
Posting Detail Information Open Date 01/16/2024 Close Date 01/31/2024 Open Until Filled No Special Instructions to Applicants If on the day of the application deadline, you have requested, but not yet received your transcripts, you may attach a copy of the transcript request form/confirmation in the “unofficial transcript 1” location in order to submit the application before it closes.
If we have not received your transcripts prior to the date the selection committee begins reviewing the applications, you may not be considered for this position.
If you have applied recently and think your transcripts may still be on file with the BCCC HR Office, you need to call (252) 940-6404 to confirm.
Due to encryption you may not be able to properly download electronic official transcripts received directly from the institution.
You may have to print and scan these transcripts in order for them to upload.
If you have questions you may contact Human Resources at 252-940-6404.
About Us Beaufort County Community College serves a 2,100 square mile service region comprised of four counties (Beaufort, Hyde, Tyrrell, and Washington) in coastal North Carolina.
BCCC maintains a 126-acre main campus in Washington, NC, and centers in Engelhard, NC, and Roper, NC.
The college enrolls over 2,100 unduplicated headcount students per year in its credit programs and approximately 4,100 unduplicated headcount students in its continuing education programs.
The college places a strong emphasis on achievement of student success outcomes within a collegial, collaborative, and welcoming atmosphere.
Responsible for technical assistance to all college computer users, and works in cooperation with the campus Systems and Network Administrators to provide college-wide computer, telephone, and printer support.
Location Washington, NC Full-Time/Part-Time Full Time Type of Position Professional Minimum Qualifications EDUCATION REQUIREMENTS: Associate’s degree from a regionally accredited institution in computer science, information systems, programming or a related field.
WORK EXPERIENCE: Minimum of 3 years work experience working in the computer support field or a help desk setting SPECIFIC KNOWLEDGE, SKILLS AND ABILITIES: Must have a strong commitment to customer service.
Excellent interpersonal skills and ability to communicate effectively with a diverse group (students, faculty, and staff).
Ability to manage multiple activities at once and prioritize effectively.
Demonstrate organizational skills.
Ability to maintain a high level of confidentiality.
Preferred Qualifications EDUCATION REQUIREMENTS: Bachelor’s degree from a regionally accredited institution in computer science, information systems, programming or a related field.
WORK EXPERIENCE: Minimum of 5 years work experience in IT or related field.
Experience supervising employees.
Essential Duties ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES: Coordinate daily activities of computer support services.
Provide direct supervision for computer support specialist and work-study/student employees.
Assists in the procurement, set up, and installation of new computers, telephones and printers on the campus.
Provides the first line of technical support for the campus users concerning hardware, software, telephony, and printing.
Either by phone or remote desktop connection.
Supports computer services including but not limited to the computer workstations in classrooms and faculty /staff offices on all campuses.
Troubleshoots and performs minor repairs to personal computers, printers, and computer hardware.
Also coordinates the repair of more difficult problems with the equipment vendor.
Coordinates computer equipment use in facilities and ensures resources are available as needed.
Monitor computer labs daily, and ensure they are ready for use before the first scheduled day and evening class.
Conduct preventative maintenance as required.
Coordinate inventory checks of all campus computers with the Campus Inventory Control Officer.
Provide annual user training sessions on campus software applications as needed.
Monitor software compliance for the campus and report changes to the Network Administrator.
ADDITIONAL DUTIES AND RESPONSIBILITIES: Serve on the College’s Committees as assigned.
Pursue professional development activities to enhance job skills and knowledge, as agreed upon by employee and supervisor.
Comply with the College’s policies and procedures.
Perform related duties and responsibilities, as assigned by supervisor.
FLSA Exempt Estimated Hours per Week 40 Hours Per Week / Some evening and weekend hours may be required.
Salary $45,250 - $60,000 Based on the College’s salary plan and commensurate with relevant education and relevant work experience.
Posting Detail Information Open Date 01/16/2024 Close Date 01/31/2024 Open Until Filled No Special Instructions to Applicants If on the day of the application deadline, you have requested, but not yet received your transcripts, you may attach a copy of the transcript request form/confirmation in the “unofficial transcript 1” location in order to submit the application before it closes.
If we have not received your transcripts prior to the date the selection committee begins reviewing the applications, you may not be considered for this position.
If you have applied recently and think your transcripts may still be on file with the BCCC HR Office, you need to call (252) 940-6404 to confirm.
Due to encryption you may not be able to properly download electronic official transcripts received directly from the institution.
You may have to print and scan these transcripts in order for them to upload.
If you have questions you may contact Human Resources at 252-940-6404.
About Us Beaufort County Community College serves a 2,100 square mile service region comprised of four counties (Beaufort, Hyde, Tyrrell, and Washington) in coastal North Carolina.
BCCC maintains a 126-acre main campus in Washington, NC, and centers in Engelhard, NC, and Roper, NC.
The college enrolls over 2,100 unduplicated headcount students per year in its credit programs and approximately 4,100 unduplicated headcount students in its continuing education programs.
The college places a strong emphasis on achievement of student success outcomes within a collegial, collaborative, and welcoming atmosphere.
• Phone : (252) 940-6404
• Location : 5337 US Highway 264 East, Washington, NC
• Post ID: 9054655085
